Lycamobile Australia have a very good value for money prepaid phone cost BUT very unreliable customer support.
The network will not detect the internet setting automatically. When asked the support team for setting configuration by text, the answer is NO.
We can find the APN setting easily through website of provider but it will not work.
Email the support team with my problem, very speedy the wrote back (IMPRESSED) but with the similar information I got from homepage (like below)
By now 24hrs gone and I left 29 days usages day before the package expire but i still unable to access to internet. I started to have doubt with my vision or brain function so triple check the parameters I input… maybe I did it wrong !!
So… 36hrs later I still wondering WTF with me… how come I am such a looser. Not giving up was my method when deal with technical difficulty. Dial Lycamobile enquiry line again. As usual a gal answered (and they speak like they are Aussie though they are not ) and I patiently brief her my problem. I know the lucky star was with me because she pointed out 2 entering need to change (which totally again the instruction provided by the company) Once I did that… immediately the connection shown.
Therefore I decided to put up here on the Network Access Point setting that finally work with my Samsung Galaxy S4 after 36hrs of on going troubleshooting as below :
NAME => you can enter anything as the combination given by Lycamobile kind of ugly
APN => must be careful. No mistake
Password => plus
The wrong information provided by Lycamobile team which the lady who spoke to me at my final called never repeat are :
Authentication type => None
APN type => default
Once I get these to value change, immediately the connection pop out.
Also, you need to select both “Mobile Data” and “Data Roaming” boxes for the connection.
Lastly, the instruction given by Lycamobile always end with TURN Off you phone and than Turn on again….. RUBBISH !!!